Frequently Asked Questions
What is your shipping policy?
Orders are shipped every Tuesday and Friday. Please allow 5–7 business days for processing before your order is shipped. Business days do not include weekends or holidays. Once your order has shipped, you will receive a tracking number via email so you can follow your package.
How can I track my order?
Once your order ships, we will email tracking details to the address used at checkout.
What is your return/exchange policy?
We do not accept returns, exchanges, or refunds, as all sales are final. However, if you have any concerns with your order upon receiving it, please don’t hesitate to reach out. We’ll be happy to assist you and do our best to make things right.
How do I cancelled an order after placed?
Please contact us within 24 hours of placing your order if you need to request a cancellation. Cancellations are available for one-time orders only and cannot be guaranteed once your order has entered processing.
Can I change my order after placing it?
Contact us promptly after ordering and we will do our best to help before fulfillment.
Do you offer wholesale?
We currently offer wholesale options on select items only. If you’re interested in placing a wholesale or bulk order, please email us at AutumnStitch.co.mn@gmail.com for more information regarding available products, pricing, and order requirements.